Privacy Policy & Data Protection Statement
Last Updated: September 13, 2026 • Governed under the laws of the Republic of India (DPDP Act 2023, IT Act 2000 & RBI Direct Selling Agent Guidelines).
1. Statutory Disclaimer & Business Model Declaration (DSA / Mediator)
LoanKendra.in is an independent digital loan facilitator, referral agent, and Direct Selling Agent (DSA) owned and operated by Govind Kumar, headquartered at Usma, Thalwara, Darbhanga, Bihar — 846002.
IMPORTANT CLARIFICATION: LoanKendra.in is NOT a bank, Non-Banking Financial Company (NBFC), peer-to-peer lender, microfinance institution, or deposit-taking entity registered under Section 45-IA of the Reserve Bank of India Act, 1934.
• We do NOT lend money, disburse loans, issue credit cards, collect EMI repayments, or take credit underwriting decisions independently.
• All loans facilitated through LoanKendra are sanctioned, underwritten, and disbursed solely by licensed partner banks and NBFCs regulated by the Reserve Bank of India (RBI).
• Loan sanction, final interest rate, and processing fees are solely at the discretion of the lending institution based on their internal risk and credit policy.
2. Scope & Regulatory Framework
This Privacy Policy explains how LoanKendra.in collects, processes, utilizes, and protects information submitted by borrowers, visitors, and applicants across Bihar (including Darbhanga, Madhubani, Samastipur, Patna, and statewide). We operate in strict conformity with:
- The Digital Personal Data Protection Act, 2023 (DPDP Act 2023)
- The Information Technology Act, 2000 (IT Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules)
- Reserve Bank of India (RBI) Regulatory Framework on Digital Lending & Direct Selling Agents (DSA Guidelines)
3. Categories of Information We Collect
To provide loan consultation, eligibility checks, and doorstep paperwork support, we collect the following categories of information with your explicit voluntary consent:
A. Personal Identification
- Full legal name (as per PAN/Aadhaar)
- 10-digit mobile number
- Email address (optional)
- Residential city, block, district & PIN code in Bihar
B. Professional & Financial Profile
- Employment type (Govt teacher, Police, Railway, Private staff, or Shopkeeper/MSME)
- Employer or business trade name
- Monthly take-home salary or estimated business turnover
- Requested loan amount and loan tenure
C. Verification Documents (Doorstep Only)
- Identity & Address Proof: Masked Aadhaar / Voter ID / Driving License
- PAN card copy (for credit appraisal by partner banks)
- Salary slips (latest 3 months) / Bank account statements
- Business documents: Udyam MSME certificate, GST or Trade License (where applicable)
D. Technical & Device Information
- Internet Protocol (IP) address
- Browser type and operating system
- Pages viewed and referral source (for analytical security)
4. Lawful Purpose of Data Collection
We collect and process personal data exclusively for the following legitimate business purposes:
- Facilitating Loan Inquiries: Contacting you via phone, SMS, or WhatsApp to evaluate your loan requirements and provide interest rate comparisons.
- Doorstep Assistance & Paperwork Filing: Visiting your residence or place of business in Darbhanga, Madhubani, Samastipur, Patna, or Bihar to collect required documentation and rectify spelling/KYC mismatches.
- Routing Files to Regulated Lenders: Submitting verified loan application files directly to authorized partner banks and RBI-registered NBFCs on your behalf with your explicit authorization.
- Fraud Prevention & Due Diligence: Ensuring KYC genuineness to prevent financial identity fraud and maintain banking compliance.
- Statutory Compliance: Fulfilling our obligations under prevailing tax, digital lending, and data privacy statutes in India.
5. Strict Non-Disclosure & Zero Data Sale Guarantee
🛡️ Our 100% Anti-Spam & Non-Commercialization Pledge
LoanKendra.in strictly DOES NOT sell, rent, lease, monetize, or trade your personal information or phone number to third-party telemarketers, cold-call centers, or data brokers. Your information is shared strictly with the authorized lending partner(s) chosen for your loan application.
We only disclose your data under the following circumstances:
- To Partner Banks & NBFCs: Authorized lending institutions evaluated for your loan (e.g. HDFC Bank, ICICI Bank, SBI, Axis Bank, Bajaj Finserv, Tata Capital, Kotak Mahindra Bank, etc.) for file verification and underwriting.
- Legal & Judicial Mandates: If required by a binding order of a competent Indian court, law enforcement authority, or statutory regulator under applicable Indian laws.
6. Doorstep Document Handling & Physical Privacy
A core service of LoanKendra is doorstep document collection by founder Govind Kumar and authorized field staff. For all physical paperwork:
- Physical photocopies of Aadhaar, PAN, and salary slips are kept in secure physical files and submitted directly to the branch credit team of the partner bank.
- We recommend applicants submit masked Aadhaar copies (where the first 8 digits are masked) in compliance with UIDAI regulations.
- Borrowers are never asked to hand over original identity cards, property title deeds, or original bank checkbooks to our agents. Only signed photocopies or digital PDF bank statements are accepted.
7. Zero Upfront Fees & Anti-Fraud Warning
⚠️ Zero Cash Advance / Fraud Advisory
LoanKendra.in and its founder Govind Kumar DO NOT ask for any advance processing fee, file opening charge, security deposit, or cash transfer into any personal bank account or UPI ID prior to loan disbursement.
Any bank processing fee, if applicable, is officially deducted by the lending bank directly from your sanctioned loan disbursement amount or paid via official bank payment gateway. If anyone claims to represent LoanKendra and demands upfront cash, immediately report it to us at +91 74809 80842.
8. Your Legal Rights Under DPDP Act 2023
As a data principal under the Digital Personal Data Protection Act, 2023, you retain full ownership and control over your personal data:
Right to Access
You may request a summary of the personal data held with LoanKendra and the list of lenders with whom your file has been shared.
Right to Correction & Updation
You can request correction of inaccurate, outdated, or incomplete personal details in our database.
Right to Erasure (Right to be Forgotten)
You can request the deletion of your personal contact records once your loan application has been closed or rejected.
Right to Withdraw Consent
You may withdraw your consent for future communication at any time by messaging or calling us directly.
9. Cookies & Tracking Technologies
LoanKendra.in uses standard, privacy-preserving HTTP cookies and analytics tags (e.g. Google Analytics / Google Search Console) to evaluate website traffic, optimize page speed, and measure user engagement. Cookies do not contain sensitive financial information or passwords. You can configure your browser to block or delete cookies at any time without restricting access to loan enquiry forms.
10. Data Retention Policy
We retain your personal contact information only for the duration necessary to assist with your loan application or up to 180 days following the conclusion of our mediation service, unless retention is required by applicable law, tax authorities, or partner bank DSA record-keeping mandates.
11. Grievance Redressal Officer & Nodal Contact
In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Section 12 of the DPDP Act 2023, the designated Grievance Officer for LoanKendra is:
Officer Name & Role
Govind Kumar
Founder & Data Protection Officer
Physical Office Address
LoanKendra Head Office
Usma, Thalwara, Darbhanga, Bihar — 846002
*All privacy grievances or data deletion requests submitted to the Grievance Officer will be acknowledged within 48 business hours and resolved within thirty (30) days in accordance with statutory guidelines.
12. Governing Law & Jurisdiction
This Privacy Policy and all matters relating to your access to or use of the Website shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of this policy shall be subject to the exclusive jurisdiction of the competent courts located in Darbhanga / Patna, Bihar.